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Take a peek at our answers to Frequently Asked Questions, and if you can’t find what you’re looking for please reach out to

Q: How does Lua work?

Designed by intimacy experts, Lua is a dating app that allows you to get to know like-minded people in depth.

Lua connects you with others ‘in the mystery’ (through self-selected animal avatars) and asks you a series of intimacy-building photo, voice, and text challenges. Some challenges are lighter and require less thought, while others are deeper, more vulnerable, or a bit unconventional.

This diversity encourages you to step out of your comfort zone and deeply connect with your conversation partner.

When a bond has been formed, both of you can mutually reveal your identities and continue the journey together ‘in the light’. If one of you doesn’t feel the connection, you can respectfully end the conversation at any time by ‘fading into the void’.

Q:  How can I get a match?

Lua is a swipe-free dating app. To meet new people, press the 'Start Matching' button on the main screen. Once you click that button, Lua will automatically search for a match for you.

Unless you press on the ‘X’ to stop matching — Lua will automatically match you with 3 people per week. If you want to connect with more people just click ‘Match Me Now’.When Lua finds you a match, you’ll get a notification.

You’ll be able to start the conversation by clicking 'Messages' at the bottom right of the screen.

Q:  I want to see people before I match with them. How can I do that?

We are soon to launch a new feature which enables you to see your match before you go into the mystery with them. With ‘Sharings’, our new feature, you'll be able to see profiles of people from various communities before starting a connection with them. If you feel a spark with them, you can ‘like’ them. If they like your own Sharings too, Lua can match you together.

Sharings is launching in early 2022. We can barely wait!

Q: How can I disconnect or delete a match?

You can easily choose to disconnect at any point during a conversation. Click on the 3 dots at the upper-right side of the screen and then click on 'End meeting' if the match is already disconnected. You can delete it by clicking 'What's Next?' at the bottom of the chat screen.

Q: How can I get more matches?

Try adjusting your filter so Lua can match you with more people — expand your age and distance range. Age and location filters can be changed from the upper-right icon on the main screen.

You can also try removing some deal-breakers. To do so, you can click on the bottom-left icon on the main screen and then click on ‘edit profile’.

If you’re still not getting matches after those changes, please let us know! This is a top priority for us and we’re launching a new and improved matching algorithm in a few weeks.

Q: How to add a community to my profile?

For now, people can join your communities via a unique link given to community members. If that’s how you've joined Lua, you’ll see your community as a part of your profile automatically.

If you didn’t get in via a link, you can add a community yourself. To do this, please:

1. Click the icon on the top right of the main screen.
2. At the bottom of the new screen, go to the last section 'Communities'.
3. Press 'Plus' to add a community.

Q: I’m trying to register but I am not receiving the confirmation SMS.

This is usually caused by inconsistencies in the network and is often solved by simply trying again. If the problem persists please contact

Q: I can't download the app from the App Store or Google Play Store.

This is probably because your Play Store is currently configured for another country rather than Israel.
If this is the case, you will indeed not be able to download Lua, as we're currently launching locally in Israel.
If you'd like to change your Play Store configuration, you can check out this article.

Can’t find what you’re looking for? Let us know what you need: